eClaims

You can use eClaims to file a claim online for a loss that’s covered by your policy.

You can file the following claims online: 

• Outpatient Claim
• Hospitalization Claim
• Critical Illness Claim
• Disability Claim
• Death Claim

You can file a claim in three simple steps:

1. Enter a valid government ID Number and Date of Birth.
2. Select the claim type you’re filing for:
   • Outpatient
   • Hospitalization
   • Critical
   • Illness
   • Disability
   • Death
3. Upload specified documents required for your claim and provide a mobile number so we can keep you updated about your submission.

Yes. 4MB per file and total of 7MB collectively.

You can either upload a smaller file or submit your claim via phclaims@manulife.com instead.

eClaims is only available for individual life insurance. If you are covered by a Group Insurance policy, please contact your employer to submit your claim.

You can follow up on your claim by emailing phclaims@manulife.com. Please indicate your reference number in the subject line.

Depends on the type of claim:

• Individual Incontestable Death Claim and minor claims like Hospital Income Benefit and Maternity Claim will be processed within five working days.
• Individual Contestable Death Claim and complex claims like Critical Illness Claim and Disability Claim will be processed within seven working days.

You and your agent will receive an email notification from phclaims@manulife.com if your claim is approved or denied.

Your claim benefit will be deposited to your bank account.

Here's how to troubleshoot the following errors in the eClaims portal.

•  "Sorry! Your session has expired. Please try again."

You will see this error when your screen has been idle for more than 30 minutes. Simply refresh the page and restart your submission. 

•  "You entered an invalid phone number. Please try again."
  

Enter your mobile number without the country code.  It should start with 9 and should be 10 digits in total.  (e.g. 9171111111)

•  "Invalid format"

This error is specific to customers/financial advisors using an iPad iOS version 15.7 to access the eClaims portal and will appear when the user enters the policy number and taps on ‘Enter’ on the keypad.

To fix this, simply reenter your policy number., tap anywhere on the screen, and then tap on ‘Continue’.

Did not find the information you needed? Please email phclaims@manulife.com for further assistance.